Protecting Your Personal Data Is Our Priority

1. Introduction and Scope

This Privacy Policy is issued by winrm ("we", "our platform") and applies to all individuals who register an account, use our services or browse the winrm website at https://winrm.one. By registering or continuing to use our platform, you acknowledge that you have read and understood this policy.

This Privacy Policy describes our practices regarding the collection, use, storage and transfer of personal data. It also outlines your rights as a member and how you can contact us with any privacy-related enquiries.

2. Information We Collect

winrm collects several categories of information depending on how you interact with our platform. This information is collected either directly from you or automatically as you use our services.

Information you provide directly:

• Full name and username chosen during account registration
• Active email address and mobile phone number
• Identity verification information — including your MyKad number or relevant identification document, as required by the KYC (Know Your Customer) process
• Details of the payment methods you use, including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency accounts (USDT, BTC, ETH)
• Any information you include when communicating with our customer support team

Information collected automatically:

• IP address, device type and operating system used
• Gaming activity history and records of deposit and withdrawal transactions
• Login session data including the time, date and general location of access
• Cookie information and website performance data (see Section 7)

3. Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. winrm does not use your personal data for any purpose other than those stated below:

• Member account management — registration, identity verification and password recovery
• Processing financial transactions including deposits and withdrawals securely
• Detecting and preventing fraudulent activity, money laundering and unauthorised access
• Compliance with legal obligations and international licensing regulations
• Improving platform services, the gaming experience and technical performance
• Sending important notifications related to your account, promotions or changes to terms
• Providing effective customer support via live chat and email

4. Data Storage and Security

winrm members' personal data is stored on secure servers with multi-layered protection. The technical and organisational security measures we implement include:

• 256-bit SSL encryption for all data transfers
• Role-based access control — only specific staff are permitted to access sensitive data
• Regular auditing of access logs to detect any suspicious activity
• Frequent data backups with disaster recovery procedures
• Security testing and vulnerability assessments conducted on a regular basis

Your personal data will be retained for as long as your account is active and for any additional period required by law or licensing regulations. When data is no longer needed, it will be securely deleted or anonymised.

5. Sharing Information with Third Parties

winrm does not sell or trade members' personal data. However, there are limited situations where we need to share information with selected third parties:

• Payment providers: Transaction information is shared with payment processors such as e-wallet platforms and the FPX network solely to complete your financial transactions
• Technology service providers: Technical partners who help us operate the platform, subject to strict confidentiality agreements
• Regulatory authorities: When required by law, court order or a relevant regulatory body
• Game software providers: Minimum game session information required to allow games to function properly

All third parties we work with are bound by data processing agreements that require them to protect your information to a standard equivalent to our own policy.

6. Member Rights Regarding Personal Data

As a winrm member, you have the following rights regarding your personal data. You may submit any request via live chat or email to our customer support team:

• 🔍 Right of Access: Request a copy of the personal data we hold about you
• ✏️ Right of Rectification: Request correction of inaccurate or incomplete data
• 🗑️ Right of Erasure: Request deletion of your personal data, subject to ongoing legal obligations
• ⏸️ Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
• 📦 Right to Data Portability: Receive your data in a structured, machine-readable format
• 🚫 Right to Object: Object to the processing of your data for certain purposes including direct marketing

7. Cookies and Tracking Technologies

winrm uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and account security — cannot be disabled
• Performance Cookies: Collect information about how you use our website to help us improve its functionality
• Functional Cookies: Remember your preferences such as interface language and display settings

You can control cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the winrm platform.

8. Changes to the Privacy Policy

winrm reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform service developments. Any material changes will be communicated to members via:

• In-platform notifications during your next login session
• Notification to the email address registered to your account
• Updates to this Privacy Policy page with a clear effective date

Continued use of the winrm platform after those changes take effect will be considered your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact our customer support team.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact the winrm customer support team:

• Live Chat: Available 24/7 via the live chat icon on the platform
• Email: [email protected]
• Service Languages: Malay and English

Our team will endeavour to respond to every privacy-related enquiry within a reasonable time. For more complex requests such as data deletion or data export, processing may take longer.