Terms and Conditions winrm Platform

Acceptance of Terms

By accessing, registering or using the winrm platform in any capacity, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gambling Policy which form part of this agreement.

These terms apply to all users of the winrm platform, including but not limited to registered members, site visitors, and any party that interacts with our services. Continued use of the platform after any amendment to the terms means you accept those amendments.

winrm operates under international licensing and complies with all relevant regulatory requirements. All transactions are protected with SSL encryption to ensure the security of your data.

Member Eligibility

To be eligible to register and use the winrm platform, you must meet all of the following requirements:

• Aged 21 years or above at the date of registration.
• An individual and not a corporate entity, unless with written permission from winrm.
• Not previously suspended or banned from the winrm platform.
• Using your full name exactly as it appears on your MyKad or valid identification document.
• Not acting on behalf of a third party or using an account in someone else's name.
• Not subject to a clinically confirmed diagnosis of a gambling problem at the time of registration.

winrm reserves the right to request proof of eligibility documents at any time. Failure to provide the requested documents within the specified period may result in temporary account suspension.

Account Registration

Each individual is only allowed to open one active account on the winrm platform. Having more than one account is a serious violation of these terms. All multiple accounts detected will be terminated and balances within them may be subject to further review.

You are responsible for ensuring that all information provided during registration is accurate, current and complete. Required information includes:

• Full name as per MyKad.
• Malaysian identity card number (MyKad).
• A valid and active email address.
• A reachable mobile phone number.
• Bank account or e-wallet details for withdrawal purposes.

winrm reserves the right to conduct an identity verification process (KYC — Know Your Customer) before approving any withdrawal. This process is a standard protection measure in the industry.

Deposits and Withdrawals

The winrm platform accepts deposits and withdrawals through the following methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrency including USDT, BTC and ETH.

• Minimum deposit: RM50 per payment method without exception.
• Minimum withdrawal: RM100 per withdrawal request.
• Withdrawal processing time: between 30 minutes and 3 hours from the time the request is approved.

All withdrawals will be processed to the account registered in the member's own name only. winrm will not process withdrawals to third-party accounts under any circumstances. Withdrawal requests that violate this condition will be rejected automatically.

Members are responsible for ensuring their bank account or e-wallet details are accurate and up to date. winrm bears no liability for any loss arising from incorrect payment information provided by the member.

Bonuses and Promotions

winrm offers a welcome bonus of 120% on the first deposit, with a maximum bonus value of up to RM1,000. This bonus is subject to a wagering requirement of 15 times the bonus amount received, and must be fully met before any withdrawal from the bonus balance is permitted.

Calculation examples to help you understand:

• Deposit RM100 → bonus RM120 → account balance RM220 → wagering requirement: RM120 × 15 = RM1,800.
• Deposit RM1,800 → bonus RM1,000 → account balance RM2,800 → wagering requirement: RM1,000 × 15 = RM15,000.

Additional terms relating to bonuses:

• Each member is eligible to receive the welcome bonus once only.
• winrm reserves the right to cancel bonuses if there is evidence of abuse or fraud.
• Other promotions may be introduced from time to time with their own separate terms.
• The bonus value of promotions other than the welcome bonus is not fixed and varies according to the current promotion.

Member Responsibilities

As a winrm member, you agree to:

• Keep your account password and login information confidential.
• Report immediately if you suspect any unauthorised access to your account.
• Not share your account with anyone including family members or friends.
• Ensure that all activities carried out through your account are lawful and comply with local laws.
• Use the platform responsibly and within your own financial means.

winrm is not responsible for any losses suffered as a result of a member's negligence in securing their account information.

Prohibited Activities

The following activities are strictly prohibited on the winrm platform:

• Use of automation software, bots, or scripts to interact with the platform.
• Manipulation of games or exploitation of technical vulnerabilities in the system.
• Money laundering or financial fraud in any form.
• Opening multiple accounts for the purpose of claiming bonuses repeatedly.
• Colluding with other players to exploit specific games.
• Using false information or another person's identity during registration.
• Transferring funds between different member accounts without winrm's permission.

Any violation of the above prohibitions may result in immediate account closure, forfeiture of account balances, and reporting to the relevant authorities.

Account Suspension and Closure

winrm reserves the right to suspend or close a member's account without prior notice if:

• There is evidence or reasonable suspicion of fraud or illegal activity.
• The member violates any part of these Terms and Conditions.
• The member is unable to verify their identity when requested.
• The account has been inactive for a period defined by winrm's internal policy.

Members may also request to close their own account at any time by contacting our customer support team via live chat or email. All valid balances will be processed according to the standard withdrawal procedure.

Personal Data Protection

winrm collects and processes members' personal data solely for the purpose of providing platform services, processing financial transactions, and complying with legal requirements. All data is stored with SSL encryption and robust technical security measures.

Your personal information will not be sold, transferred, or shared with third parties except where required by applicable laws or regulations. For more information on how we handle your data, please refer to our Privacy Policy.

Liability Limits

The winrm platform is provided "as is" and "as available". winrm makes no warranties or representations, express or implied, regarding the availability, reliability, or suitability of the platform for any particular purpose.

winrm is not responsible for:

• Service interruptions due to scheduled or unexpected technical maintenance.
• Losses arising from gambling decisions made by members.
• Delays or failures caused by factors beyond our control, such as third-party network failures.
• Actions by third parties who gain unauthorised access to a member's account due to the member's own negligence.

Dispute Resolution

Should any dispute arise relating to transactions, game outcomes, or bonus claims, members are encouraged to contact the winrm customer support team first via live chat or email at [email protected]. Our team is available 24 hours a day, 7 days a week in Malay and English.

winrm will investigate each complaint transparently and provide a response within a reasonable timeframe. winrm's decision in resolving platform-related disputes is final, subject to the relevant regulatory body under our international licence.

Responsible Gambling

winrm is committed to promoting responsible gambling. This platform is for entertainment purposes only and is not a source of income or a solution to financial problems. Members are advised to set spending and playing time limits that are appropriate for their own circumstances.

Members who feel they are showing signs of gambling addiction may:

• Use the self-exclusion tool available through their account or by contacting our customer support.
• Set deposit or playing time limits through account settings.
• Seek assistance from organisations that provide mental health support related to gambling.

winrm reserves the right to enforce protective measures without requiring a member's consent if we detect concerning usage patterns. For more information, please visit our Responsible Gambling page.